Types of Chatbots: Hello friend, Welcome to our blog. Do you want to know the various type of Chatbots to apply them to your business? Then you are in the right place here in this article we provide you a list of 5 Chatbot types. Based on its features you can easily choose the best chatbot for your business.
There are many chatbot software products available on the internet but finding the best is very difficult. Zifront provides an automated chatbot and live chat software to connect easily with website visitors and WhatsApp users. Okay, let’s look at the 5 types of chatbots below.
What is a Chatbot/Automated Chat Software?
Along with a knowledge base and real-time help agents, a chatbot is computer software developed to assist users. It makes individuals feel like they are having a conversation with another person, even when they are really using a computer or other electronic device.
Chatbots may range from simple, one-line responses to basic questions to complex, data-driven digital assistant roles. Business chatbots let organizations connect with and serve consumers around the clock.
The rapid development of Machine Learning, Artificial Intelligence (AI), and Natural Language Processing in recent years has greatly contributed to the explosion in the popularity of chatbots.
The worldwide chatbot industry is projected to grow from its 2020 valuation of $3.2 billion to a staggering $14.9 billion by 2027. There is a “massive market pie” motivating hundreds of organizations across the globe to create different kinds of chatbots to enhance the customer experience in a broad range of industries.
5 Types of Chatbots to Help Your Business
Button/Menu Base Chatbots
If a business wants to deploy simple, first-line automation, this is often the first option they choose. These chatbots operate via a simple button-based rule, where the user is given a list of possible replies to pick from.
The structure of the dialogue is predetermined and planned. It is often developed to address certain commercial use cases. An eCommerce business may, for instance, implement a menu-based chatbot to help customers when a product is delivered using pre-determined menu alternatives.
AI bots are able to learn for themselves. They were created using machine learning and natural language processing (NLP). Building and training an AI bot takes substantially longer than it does rule-based bots.
This kind of bot performs best with businesses that have a large amount of user data that chatbots can utilize to learn on their own. AI chatbots may be able to comprehend and reply in a variety of languages to provide more individualized communication.
Contextual bots may evaluate user behavior and emotion in addition to conversing with consumers. The China-based business Emotibot is aiming to create bots that can recognize the customer’s present emotions and react appropriately.
Keyword Based Chatbots
A menu-based chatbot may answer common questions with a straightforward conversation flow, but a keyword-driven bot takes things to the next level. These chatbots are programmed to respond to “particular keywords.” These predefined keywords are recognized by the bot whenever they appear in a user’s inquiry, and the bot then makes an effort to respond appropriately.
A user may utilize the chat box to ask questions such as “What is the current refund status?” A chatbot trained to recognize user queries based on keywords would recognize “status” and “refund” in this example. Then, it’ll ask you pertinent follow-up questions such as, “What is your refund ID?”
Social Messaging Chatbots
Social messaging chatbots are those that work in tandem with a messaging service like Facebook Messenger, Slack, WhatsApp, or Telegram. These chatbots make it easy for clients to interact with the bot in a manner similar to that of chatting with friends by just entering their social network handles. Chatbots used in social media channels may take and fulfill orders, keep tabs on shipping and delivery, and field commonly asked inquiries (FAQs). It’s a huge money saver for internet firms and gives customers rapid feedback.
Voice-based chatbots, also known as voice bots, are currently being used in enterprises as an approach to making conversational user interfaces even more commonplace. Voice bots have been more popular over the last couple of years, with virtual assistants such as Siri from Apple and Alexa from Amazon. Why is this case? Due to the fact that they provide more convenience. Speaking with a consumer rather than typing their request is far more convenient for them. Voice-activated chatbots provide customers with seamless experiences that are delivered straight to them.
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These are the different types of chatbots. Choose any chatbots from the above list based on your business needs. Hope this guide will help you to solve your problems. If you still have any queries related to the above guidelines please feel free to ask us in the below comment section. Thanks for your visit.
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